Volunteer Caseworker for Arun & Chichester

Volunteer caseworkers are the lifeblood of SSAFA, supporting serving personnel, veterans and their families who need financial, practical, and emotional assistance. 

Upon accepting a potential beneficiary’s case, a caseworker becomes their SSAFA point of contact.

Caseworkers listen without judgement, gather information and assess support needs. They then complete a written case report outlining the help required.

A successful outcome could mean securing funding for; special equipment for someone with a disability, adaptions to a property so a beneficiary can remain at home, or for a rental deposit.

Caseworkers also sign-post people to specialist advice for example, support with benefits, housing, debt and mental health. The assistance provided through casework will often be life changing.

What skills do I need?

• You just need compassion, empathy, and a non-judgmental approach.
• Be friendly and approachable, have great written and verbal communication skills, reliable, and have basic IT skills.
• Access to a computer/laptop, internet, and a private space for confidential calls/meetings is necessary.
• Access to a car or public transport is also highly desirable because a visit to the home of a beneficiary will need to be made at the start of a new case but the rest of the administration and research tasks can be done at home.

A military background and/or prior casework experience is not required.

Location

This opportunity can be carried out whilst working from home.