Information Gateway Volunteer
You will be redirected to the Bexley Voluntary Service Council website to express your interest.
Role Purpose: To provide information and advice to older people, their relatives and their carers by telephone and personal contact at the Age UK Bexley office.
Main duties and Responsibilities
• Offer advice to clients in person or by telephone
• Inform people about services that may be available to them and how to access them, including Age UK Bexley services: and where appropriate to refer people to other agencies and sources of help
• Maintain statistical and case records using our computerised record management system
• We will need a willingness to attend identified training and quarterly team meetings
What skills do I need?
Knowledge, skills and abilities: a willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required; genuine interest and concern for older people; willingness and ability to volunteer as part of a team; knowledge or awareness of issues affecting older people and their carers; genuine interest and concern for older people; good listening and communication skills (essential); computer literate, especially with computer record management systems (essential – although training will be given); empathy with older people; reliability and trustworthiness; patience and sensitivity
Details
- Accessibility
- DBS check required
- Driving Licence and Vehicle required
- Equal opportunities policy
- Expenses reimbursed
- Ongoing support; Health and Safety Policy
- Suitable for under 18s
- Training provided
- Volunteer induction
- Volunteer policy
- Volunteers covered by insurance
- Written role description
When is this role available?
When: 09/11/2022 - 06/04/2026
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Hours of volunteering: Morning or afternoon shifts - once a week minimum please
09.30am-1.00pm or 1.00-4.00pm
This will be at our office at Belvedere Community Centre.
Responsible to: Information and Advice Co-ordinator
• We will also need a willingness to attend identified training and quarterly team meetings
• A willingness and ability to participate in mandatory training sessions and attend regular update meetings as and when required
Location:
Belvedere Community Centre
Mitchell close
Belvedere
DA17 6AA
You will be redirected to the Bexley Voluntary Service Council website to express your interest.
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