Manor House Steward

Manor House Steward

Posted for Ilkley Manor House Trust

Posted by Bradford Volunteer Centre

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Manor House Stewards help bring the House to life, sharing stories and nuggets of information about the House with the public. Ensuring all our visitors receive a warm welcome, House Stewards make sure they have all the information visitors need about the House’s history, exhibitions and events so they get the most out of their visit. House Stewards are vital to keeping the Manor House open every weekend. Without their commitment the House would not be open for the public to enjoy. This voluntary role reports to the Volunteer Coordinator.

What does the role involve?

- Inspiring our visitors and helping them to learn more about this special building in an interesting and enjoyable way, by answering questions and providing appropriate resources to help them explore the House. - Making sure our collections, displays and exhibits are kept safe. - Ensuring visitors are made aware of any coffee and snack options and other merchandise including tickets for our programme of events. - Where appropriate, providing introductory information on volunteering and/or supporting the House through a donation or becoming ‘a Friend’. - Volunteering alongside another House Steward to provide the public with access to the House on Saturdays and Sundays between 11am and 4pm. -Ensuring the Health & Safety of visitors to the Manor House, and report any issues or concerns. -Evacuating visitors in an emergency. - Understanding Manor House policies and procedures and implementing them as and when necessary. - Participating as part of a small team of friendly stewards.

What skills do I need?

- Friendly and enthusiastic, with the ability to interact with a variety of people. - An interest in history and/or the arts and/or creating a fantastic community resource. - Keen to share your interest and knowledge of the Manor House with the public. - General fitness – the role involves standing on stone floors and using stairs although chairs are available. - Reliable with good time keeping. - Keen to be part of the Trust team. - Ability to adapt your style and method of delivery to a range of audiences. - Willingness and ability to attend training sessions. - Willingness to look out for fellow volunteers, understand each other’s limitations and provide assistance if and when necessary. - Able to participate in occasional extra Stewarding shifts when the House is open occasionally during the week.