Volunteer Steward (Adur & Worthing)

Volunteer Steward (Adur & Worthing)

Posted for Sussex Community NHS Foundation Trust - West Sussex

Posted by Community Works

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Come and support the Sussex Musculoskeletal (MSK) Service by volunteering at Community Assessment Days at the Charmandean Centre in Worthing. Volunteer Stewards are required to support staff and help improve patients' experience. 

What you will be doing:

• Welcome and greet patients attending the assessment day in a friendly and professional manner.
• Provide directions and guide patients to the appropriate area or member of staff.
• Answer general questions and provide information.
• Signpost patients to appropriate staff when you are unable to answer their question or when further support is required.
• Chat to patients while they are waiting, to help them feel relaxed and relieve boredom.
• Reassure and support patients who may be stressed, anxious or unfamiliar with the service.
• Manage an appointment ticketing system and direct patients to clinicians when it is their turn.
• Distribute and collect patient questionnaires.
• Help maintain an organised and welcoming environment for patients.

Benefits

• Opportunity to contribute to the delivery of a new MSK Sussex initiative.
• Gain customer service skills and experience.
• Be part of a team.
• Meet new people.

Practical Considerations

Volunteers are required on Tuesday 17th November and Wednesday 18th November, with further dates to be planned in 2027.

Available shifts are 08.30 to 12.30 or 12.30 to 16.30.

Applicants must be able to commit to a minimum of one day in each month and can volunteer on both if they like.

What skills do I need?

• Friendly, approachable and be able to act in a professional manner.
• Excellent communication and listening skills.
• Be able to demonstrate empathy, patience and compassion.
• Be able to move around the building and 'be on your feet' for most of
• each shift.
• Be confident speaking with patients and answering general questions.
• Be able to remain calm and organised in a busy environment.
• Be able to work independently, while also being part of a team.
• Flexible and willing to undertake a variety of tasks.
• Reliable, punctual and dependable.