Fair Havens Receptionist

Fair Havens Receptionist

Posted for Havens Hospices

Posted by Volunteer Essex

Register your interest

You will be redirected to the Volunteer Essex website to express your interest.

Why we want you

We’re looking for volunteers to assist our reception team at Fair Havens. To welcome our patients, families and visitors in a friendly manner.

What you will be doing

• Greeting all visitors/families warmly and offer assistance where necessary
• Answering telephone promptly and politely then transfer call to appropriate extension, taking messages and passing them on efficiently, verbally, written or by email
• Receiving and ensuring correct distribution of all incoming mail, donations and other deliveries
• Maintaining security for the Hospice buildings by providing staff and visitor passes
• Direct visitors within the Hospice appropriately, escorting if necessary
• Check and manage reception diary
• To take card payments
• To follow the fundraising donation process ensuring donations (cash & items) are handled appropriately and stored safely
• To ensure that the reception area is always kept clean, tidy, uncluttered and free from obstruction
• To undertake additional administration duties as appropriate (such as printing and photocopying)
• If required and able to support with sickness and holiday cover in addition to regular shifts
• Any other reasonable duties designated by the Volunteer Coordinator

What skills do I need?

• Good administration skills and able to use IT software
• Confident telephone manner
• Attention to detail
• You will be able to communicate effectively
• You will be able to work well within a team environment but also you may be required to work alone
• A good standard of written and spoken English
• Understand and maintain confidentiality