Library Digital Assistant

Library Digital Assistant

Posted for Thurrock Council

Posted by Volunteer Essex

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To provide one-to-one attention to customers in libraries who need support in accessing online sources and using digital technology such as tablets, laptops and computers.

Tasks and responsibilities

• To inspire and support customers (on an individual basis) to gain basic computer and online skills such as word processing, printing and using the internet.
• To promote access to online information, including library resources.
• To recommend and direct customers to trusted/recognised online services and websites.
• To refer or signpost to other providers and library staff where appropriate.
• To support customers in their next steps in becoming confident computer and internet users.
• To be available to attend library training sessions throughout the year, helping to keep your own skills up to date and relevant.
• To remain impartial and maintain confidentiality when communicating with customers.
• To ensure that reasonable care is taken at all times for the health, safety and welfare of you as an individual as well as customers.
• To support and contribute to other library IT initiatives if the demand arises.

What skills do I need?

• Have the confidence and basic knowledge to be able to show library customers how to use computers for things such as word processing, internet searching and sending emails.
• To be responsive and attentive to customer’s different requirements within any one session.
• To be able to communicate clearly, keeping information simple and easy to understand.
• To have a positive, inspiring and enthusiastic manner when engaging with customers and staff.
• Able to engage with people of all ages and backgrounds.