OrangeLine Volunteer

OrangeLine Volunteer

Posted for St Francis Hospice

Posted by Volunteer Essex

Register your interest

You will be redirected to the Volunteer Essex website to express your interest.

OrangeLine Volunteers play a vital role in supporting individuals who are experiencing loneliness, isolation and bereavement, or living with long-term health conditions. Volunteers will provide listening support through telephone conversations and or assist with the delivery of community based and hospice based support groups. In addition to offering a listening ear and practical guidance, volunteers will be involved in light administrative tasks to help ensure the smooth running of OrangeLine services.

The role offers a meaningful opportunity to make a difference both onsite at the hospice and in the local community settings.

Main Tasks:

• Make and receive calls to provide emotional support and guidance 
• Signpost callers to relevant support services and groups
• Maintain accurate and confidential call logs
• Assist in setting up and running OrangeLine support groups (on or off site)
• Represent OrangeLine at community events and with Partner organisations
• Help promote the services by delivering marketing materials to local venues (e.g. GP surgeries, hospitals)
• Provide listening support through telephone conversations and/or assist with facilitating community-based and hospice-based support groups.

What skills do I need?

• An understanding of and the ability to maintain excellent professional safeguarding boundaries
• Telephone/customer services experience preferred
• Ability to express natural empathy
• Good English verbal and written skills - with clear handwriting
• Good listening and communication skills
• Confident telephone manner
• Ability to stay calm and focussed
• Involvement in facilitating an event or group activity
• Previous experience in supporting bereaved people or those facing a crisis situations. 
• Agreement to commit to the scheduled rota sessions
• Ability to be flexible and adapt to the needs of the service within reason e.g. helping to cover holiday and sickness 
• To consider developing own role to include additional tasks within the department or expansion of the service
• To agree to attend additional training sessions, highlighted by the Manager as important and relevant, to be able to continue current role within the OrangeLine team
• To safeguard yourself and others through check in sessions with OrangeLine staff and group support

Personal Qualities

• Strong listening and communication skills
• A calm, compassionate and non-judgement approach
• A good standard of spoken and written English
• Ability to stay focused under pressure
• Deliver support services whilst maintaining appropriate professional distance
• Handle sensitive and confidential information with discretion and integrity