Posted for Citizens Advice Epping Forest District
Posted by Volunteer Essex
You will be redirected to the Volunteer Essex website to express your interest.
What will you do?
● Complete an introduction to Citizens Advice and training for your role
● Talk to clients face to face, over the phone, or online to explore what
problems they’ve come for help with and identify the right level of support
for them
● Set clear expectations with clients about how the service operates and
what they can expect and what we need from them
● Book internal appointments and/or make referrals to other local
organisations if appropriate
● Using our IT equipment and software, complete a summary of the client\'s
problems and what action you’ve taken
● look out for problems that are common or unfair, and raise these with our
internal team to use in our research & campaign work.
Some examples of what you could do:
● find information online about applying for a benefit and show the client
where they can access this for themselves
● book an appointment for the client to see a debt adviser to discuss the
money they owe to the landlord and energy company and provide them
with details of the information they need to have available for their
appointment.
● Use the Frontline system to make a referral to another local organisation.
What do you need to have?
You’ll need to:
● be friendly and approachable
● be non-judgmental and respect views, values and cultures that are
different to your own
● have good listening skills
● have excellent verbal and written communication skills
● have good maths and IT skills
● be able to understand information and explain it to others
● be able to keep calm under pressure
● be willing to learn about and follow the Citizens Advice aims, principles
and policies, including confidentiality and data protection
● be willing to undertake training in your role
When: 01/11/2025 - 31/01/2027
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Ideally, we ask for 6 hours per week, which can be over one day or spread over
two days, for at least 6 months. We can be flexible so do talk to us.
Regus Offices
323 High St
Epping
Essex
CM16 4BZ
You will be redirected to the Volunteer Essex website to express your interest.
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