Retail Counter Assistant

Retail Counter Assistant

Posted for The Watercress Line

Posted by Volunteer First

Register your interest

You will be redirected to the Volunteer First website to express your interest.

We invite you to join The Watercress Line Volunteers team – our wonderful community of volunteers – to get involved, and to start receiving the benefits of volunteering.

All you need are a few hours spare each month and in return we can offer you fun, interaction, free skills training, friendship and the satisfaction of helping families have a great day out.

N.B. The Watercress Line Heritage Railway Trust Ltd is a registered charity

Business objective of the WCL Retailing team: "To have all Retailing outlets (Railway Shops at Alresford &Ropley, and the Alton Kiosk) open at all times to meet 100% of the Business Requirement for Retailing, as defined in the WCL 2025 Services Calendar."

Number of volunteers needed (01, Apr 2025) - 9 in total:

• 4 for Alton Kiosk team
• 2 for Alresford Shop team
• 3 for Ropley Shop team

Purpose of these volunteers: "To be a positive face of the Railway and promote secondary spending ... while delighting passengers, visitors and customers with our excellent range and quality of affordable gifts and goods."

Outline Tasks:

• Serving customers
  
• Making hot drinks (Alton Kiosk only, … and washing-up containers at end of shift)
  
• Replenishing stock, including placing and receiving ad-hoc stock/supplies orders (delivered by train services), and performing stock date rotation (at Alton Kiosk and occasionally at Ropley Shop)
• Printing-out pre-booked train tickets & selling on-the-day tickets using the EPOS till
  
• Assisting with customer enquiries/questions
  
• Taking payments: contactless, cards and cash, and cashing-up
  
• Feeding back customer comments/feedback to line manager
  
• Wearing uniform/clothing as set out by department leader
  
• Attend and pass any training that may be appropriate

What skills do I need?

No previous skills required: full training to develop skill is provided free-of-charge & on-the job. Any previous/relevant skill or experience is welcomed.

A Watercress Line volunteer in the Retail Counter Assistant role ideally is:

• People-focused
  
• Comfortable with lone-working
  
• Trustworthy
  
• Confident with money handling
  
• Willing to learn our computer till system ("EPOS")