Reception and Information Volunteers (Bishops Waltham)

Reception and Information Volunteers (Bishops Waltham)

Posted for Citizens Advice Winchester District

Posted by Volunteer First

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We help people overcome their problems, uphold their rights and create a fairer society. Our advice helps people out of and avoid crisis.

We are seeking Reception and Information Volunteers for our Bishops Waltham office to cover two vacant sessions: Wednesdays 10am to 2pm and Fridays 10am to 2pm.

What will you do?

• complete an introduction to Citizens Advice and training for your role.
• welcome all clients and other visitors to the local Citizens Advice.
• explain to the client how the service works, whether they might have to wait and what will happen next.
• gather contact details and data recording consent from clients.
• type up information from the client form onto a spreadsheet or database.
• talk to clients face to face, to help them find information online that can help them solve their problems.
• help clients carry out an activity online to solve their problems.
• work with an Initial Checker and the wider team to ensure a smooth flow of clients through the service.

What skills do I need?

What do you need to have?

You don’t need specific qualifications or skills but you’ll need to:

• be friendly and approachable.
• be non-judgmental and respect views, values and cultures that are different to your own.
• have good IT skills.
• be calm under pressure.
• be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
• be willing to undertake training in your role.