Telephone Befriender HVC-1972

Telephone Befriender HVC-1972

Posted for Age UK RBH

Posted by Havering Volunteer Centre

Register your interest

You will be redirected to the Havering Volunteer Centre website to express your interest.

The Forget-Me-Not Service (telephone befriending) is a volunteer-based scheme for older people who are isolated. In addition to providing companionship, it also acts as a welfare monitoring service. The Telephone Befriender volunteer plays a vital role in providing emotional support, companionship, and a friendly voice to individuals who may feel isolated or lonely. This service aims to improve the well-being of clients by offering a regular phone call to check in, engage in meaningful conversation, and provide a sense of connection. Volunteers will act as a friendly, non-judgmental listener and provide a positive, caring interaction for people who may be struggling with loneliness, mobility issues, or other challenges.

Key Responsibilities:

• Make regular phone calls to assigned clients, ensuring to follow the schedule agreed upon.
• Engage in friendly, supportive conversations, offering a listening ear and emotional support as needed.
• Build rapport and trust with clients, providing a consistent, caring presence.
• Maintain confidentiality and respect the privacy of clients at all times.
• Ensure that any concerns, safeguarding issues, or welfare concerns are promptly reported to the appropriate supervisor.
• Follow guidance provided by the organisation on how to manage and handle conversations and address specific needs of clients.
• Record relevant information about each call in accordance with the organisation’s protocols.
• Participate in training and meetings as required to ensure a high level of service delivery.
• Adhere to the organisation’s policies and procedures, including safeguarding and confidentiality policies. 

What skills do I need?

Skills and Experience:

• Empathy, kindness, and a good listener.
• Excellent communication skills, both verbal and written.
• Patience and understanding of individuals who may have specific needs or concerns.
• Ability to maintain boundaries and respect confidentiality.
• No formal experience is necessary, but previous experience in customer service, social care, or working with vulnerable individuals would be an advantage.
• A positive, friendly attitude and a commitment to providing emotional support

Key Qualities:

• Compassionate, caring, and non-judgmental.  Reliable and punctual.
• Respectful of diversity and inclusive. 
• Comfortable using the telephone and technology to maintain contact