Customer Service Volunteer
Customer Service Volunteer
Posted for Citizens Advice East Lancashire
Posted by Hyndburn & Ribble Valley CVS
You will be redirected to the Hyndburn & Ribble Valley CVS website to express your interest.
- Complete an introduction to Citizens Advice and training for your role.
- Welcome all clients and other visitors to the local Citizens Advice.
- Explain to the clients how long they might be waiting and what will happen and give out a form for clients to fill in.
- Type up information from the client form onto a spreadsheet or database.
- Answer the telephone, reply to emails and post.
- Help with the day to day running of the Citizens Advice service.
What's in it for you?
- Gain and build on valuable skills and experience such as communication, IT skills and working in a team.
- Increase your employability
- Contribute to the smooth running of the advice service which makes a real difference to people's lives.
- Work with a range of different people, independently and in a team.
What skills do I need?
You don't need specific qualifications or skills but you'll need to:
- Be friendly and approachable.
- Be non-judgemental and respect views, values and cultures that are different to your own.
- Have good IT skills.
- Be calm under pressure.
- Be willing to learn about and follow the Citizens Advice aims, principles and policies, including confidentiality and data protection.
- Be willing to undertake training in your role.
Details
- Data Protection policy
- Equal opportunities policy
- Expenses reimbursed
- Training provided
When is this role available?
When: 05/01/2026 - 05/01/2027
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
The time spent and how often you volunteer can be flexible.
Location:
Accrington
BB5 1PB
You will be redirected to the Hyndburn & Ribble Valley CVS website to express your interest.
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