Telephone and Administration

Telephone and Administration

Posted for British Heart Foundation - Byker (F & E Store)

Posted by Volunteer Centre Newcastle

Register your interest

You will be redirected to the Volunteer Centre Newcastle website to express your interest.

Are you calm, collected and happy to chat on the phone?

Join the volunteer team at our store. With support from the shop team, you will be the first point of contact for customers, helping them with any phone or face-to-face enquiries, arranging collections of donations via our local van teams and explaining our Gift Aid scheme.

You will also be using our online collections request system to process online collection booking requests.

This is a busy front of house role for those who like to be in the thick of it and makes a huge difference in helping us continue to fund lifesaving research.

Typical tasks include:

• Dealing with face-to-face, phone and online enquiries, supported by the team
• Reception and front of house duties, helping around the cashier desk
• Completing administration procedures accurately
• Arranging collections of donations via our local van teams

What skills do I need?

• If you have good communication skills and able to follow administration processes
• Reliable
• Detail focused
• team player

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