Visitor Centre Volunteer

Visitor Centre Volunteer

Posted for Shropshire Wildlife Trust

Posted by Qube

Register your interest

You will be redirected to the Qube website to express your interest.

This role is a great opportunity to work alongside our small, friendly front-of-house team at Shropshire Wildlife Trust headquarter in Abbey Forgate, Shrewsbury. 

Volunteers help us look after our visitor centre, play area, gift shop and room hire facilities, bringing in essential funds that allow us to protect and restore wildlife in Shropshire. 

As a volunteer, you will:

• Staff our reception desk, answer the phone, and welcome visitors and members of the public 
• Manage enquiries by phone, email and in-person 
• Staff our gift shop, helping customers by offering product advice and processing sales 
• Help with merchandising, maintaining shop displays, and managing stock 
• Help recruit new SWT members 
• Support our conference centre team with room hire bookings and hospitality 
• Tidy and maintain visitor centre areas, including outdoor spaces and play area 
• Support with events and activities to increase footfall and revenue 

The shop, garden and meeting rooms are wheelchair accessible. 

Visitor Centre Volunteers will enjoy:

• A chance to work and socialise with a small, friendly team 
• Training and support, with a full induction 
• Opportunity to develop new skills in retail, customer service, hospitality and public engagement
• Branded SWT uniform 
• Certifications and training in areas such as manual handling, GDPR, first aid and fire safety 
• Volunteer social events

What skills do I need?

No prior experience is required for this role:

We're looking for people who:

• Have a friendly, outgoing personality
• Are reliable and punctual 
• Are happy to carry out a variety of tasks 

Any experience you have in retail, hospitality or customer service would be very helpful, but is not essential. 

This role has an induction period of one month. We'll ask you to read and adhere to our safeguarding policy, health and safety policy, and our volunteer code of conduct. You'll receive a copy of these when you apply. 

At Shropshire Wildlife Trust, we are committed to building a diverse and inclusive team where everyone is welcome. If you're worried you don't have quite the right skills, might not be able to participate in all activities, or need any support or adjustments to the role, have a chat with us and we'll do everything we can to help you volunteer.