Orangeline Volunteer

Orangeline Volunteer

Posted for Saint Francis Hospice

Posted by Community Action Redbridge

Register your interest

You will be redirected to the Community Action Redbridge website to express your interest.

Aims: OrangeLine Volunteers play a vital role in supporting individuals who are experiencing loneliness, isolation, bereavement, or living with long-term health conditions. Volunteers will provide listening support through telephone conversations and or assist with the delivery of community-based and hospice-based support groups.

In addition to offering a listening ear and practical guidance, volunteers will be involved in light administrative tasks to help ensure the smooth running of OrangeLine services.

The role offers a meaningful opportunity to make a difference both onsite at the hospice and in local community settings.

Main tasks and responsibilities:

· Make and receive calls to provide emotional support and guidance

· Signpost callers to relevant support services and groups

· Maintain accurate and confidential call logs

· Assist in setting up and running OrangeLine support groups (on or off site)

· Represent OrangeLine at community events and with partner organisations

· Help promote the service by delivering marketing materials to local venues (e.g., GP surgeries, hospitals)

· Provide listening support through telephone conversations and/or assist with facilitating community-based and hospice-based support groups.

What skills do I need?

Skills, attributes, experience and qualifications:

· An understanding of and the ability to maintain excellent professional safeguarding boundaries

· Telephone/customer service experience preferred

· Ability to express natural empathy

· Good English verbal and written skills – with clear handwriting

· Involvement in facilitating an event or group activity

· Previous experience in supporting bereaved people or those facing a crisis situation

· Previous experience of working with the public

Agreement to commit to the scheduled rota sessions

• Ability to be flexible and adapt to the needs of the service within reason e.g. helping to cover holiday and sickness –
• To consider developing own role to include additional tasks within the department or expansion of the service
• To agree to attend additional training sessions, highlighted by the Manager as important and relevant, to be able to continue current role within the OrangeLine team
•  To safeguard yourself and others through check in sessions with OrangeLine staff; and group support
•  Strong listening and communication skills
• A calm, compassionate, and non-judgmental approach
• Good standard of spoken and written English
•  Ability to stay focused under pressure
• Deliver support services whilst maintaining appropriate professional distance
• Handle sensitive and confidential information with discretion and integrity
• Need to be 18+ years old