Duty Officer - Send Help
You will be redirected to the Central Surrey Voluntary Action website to express your interest.
Would you like to be a key point of contact for a valued community support service?
As a Duty Officer for Send Help, you’ll take calls from clients requesting help - ranging from transport to simple errands - and match them with available volunteers. The role involves a small time commitment, typically one morning (Monday to Friday, 10am – 12pm) a month, and can be done from the comfort of your own home via redirected calls. You’ll receive full training and ongoing support from an experienced duty officer, making this a great opportunity for someone organised, calm under pressure, and passionate about helping others.
What skills do I need?
Attributes of a Duty Officer include:
- Good telephone manner
- Comfortable using basic computer systems
- Organised and reliable
- Clear communicator
- Willingness to learn and follow guidelines
- Ability to remain calm and helpful
- Team player with a desire to support others
- Respect for confidentiality.
Details
- Age restrictions
- DBS check required
- Equal Opportunities Policy
- Expenses reimbursed
- Ongoing support
- Training provided
- Volunteer induction
- Volunteer Policy
- Volunteers covered by insurance
- Written role description
When is this role available?
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Duty Officers are asked to be available one day between 10am and 12 noon Monday to Friday once or twice a month to answer the SendHelp telephone which will have been redirected to their landline or mobile number. The duty officer will record details of job requests, find a volunteer to undertake each job and then inform the client who will undertake the job
Location:
GU23
You will be redirected to the Central Surrey Voluntary Action website to express your interest.
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