Shaw House – Café Volunteer

Shaw House – Café Volunteer

Posted for West Berkshire Council - Culture and Libraries

Posted by Volunteer Centre West Berkshire

Register your interest

You will be redirected to the Volunteer Centre West Berkshire website to express your interest.

In this hands on, front of house role, you will help visitors refuel and relax during their visit to Shaw House, ensuring a welcoming and positive experience. Volunteers provide a warm greeting, serve customers throughout the day, and help keep the café stocked, clean, and running smoothly.

Café Volunteers enjoy interacting with people, offering friendly assistance, and making helpful recommendations. You will help maintain high standards of food and drink preparation and ensure all displays and signage are accurate and attractively presented.

What skills do I need?

What You’ll Be Doing

We are looking for volunteers who can:

• Be an enthusiastic advocate for Shaw House and its events

• Provide a warm welcome to all café visitors

• Support the running of our outdoor catering facility (as required)

• Follow food hygiene and health & safety procedures

• Serve customers in a friendly and efficient manner

• Use our EPOS till system and handle cash confidently

• Restock supplies and maintain tidy displays

• Clean and operate the dishwasher

• Assist with end of day cleaning and café close-down procedures

• Promote our on-site shop

• Encourage visitor donations

• Work effectively as part of a team

• Show respect for staff, volunteers, and visitors

• Be mindful of working within a heritage environment

• Have, or be willing to gain, a basic knowledge of Shaw House history

• Respond flexibly to changes and the varying demands of the house

• Represent Shaw House and West Berkshire Council positively at all times

What do I need to get involved: 

This role suits someone who enjoys talking to people of all ages and can communicate confidently with the public. You’ll need to handle the physical aspects of the job, stay calm when it’s busy, and adapt when it’s quieter. Good customer service, a willingness to take part in training, a smart appearance, and a practical, proactive attitude are all important.