Opportunities
Volunteer Mystery Shopper

Volunteer Mystery Shopper

Posted for Shooting Star Children's Hospices

You will be redirected to the Volunteer Woking website to express your interest.

Mystery shoppers are required to act like a regular customer, but with extra attention to the service and overall customer service received. Shooting Star Children's Hospice Shops to be visited - Cobham, Guildford, Godalming, Knaphill, Weybridge, Shepperton, Hampton Hill, Teddington Blank Shopper Visit Reports will be provided for completion and will need to be sent back to the retail team. The form is a series of questions with a scoring indicator and an area for further comments. The reports are to provide us with a tool to give positive recognition and highlight any training needs. Anonymity is very important, and you need to always have this in mind when carrying out a visit to one of our shops. • To carry out anonymous visits to our shops every 3 months. Either buying or donating. • To work through the report methodically, scoring and adding comments where appropriate. Returning the reports to the Retail team.

What skills do I need?

Attention to detail Observation skills Ability to communicate in written format and strong verbal skills to ask natural questions whilst carrying out role. Being able to report objectively and honestly. To be discrete and professional Customer service or retail experience would be helpful, to give an understanding of what good service feels like. Previous Mystery Shopping roles useful but not a requirement.

Location

This opportunity has no specific location e.g. can be carried out anywhere.

Posted for Shooting Star Children's Hospices

Posted by Volunteer Woking

You will be redirected to the Volunteer Woking website to express your interest.

Details

Data Protection policy
DBS check required
Equal opportunities policy
Expenses reimbursed
Health and Safety Policy
Ongoing support
Suitable for under 18s
Volunteer induction
Volunteer policy
Written role description

When is this role available?

	Mon	Tue	Wed	Thu	Fri	Sat	Sun
Morning
Afternoon
Evening

Flexible start date and hours – we would recommend carrying out as many visits in one week as possible, every 3 or 4 months.

Visiting on different days and times would be of most benefit.
Our shops are open 7 days a week

You will be redirected to the Volunteer Woking website to express your interest.

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