Fair Havens IPU Weekend Receptionist

Fair Havens IPU Weekend Receptionist

Posted for Havens Hospices

Posted by Volunteer Essex

Register your interest

You will be redirected to the Volunteer Essex website to express your interest.

• Greeting all visitors/families warmly and offer assistance where necessary

• Answering telephone promptly and politely then transfer call to appropriate extension, taking messages and passing them on efficiently, verbally, written or by email

• Maintaining security for the Hospice buildings by providing staff and visitor passes

• Direct visitors within the Hospice appropriately, escorting if necessary

• Receiving and ensuring correct distribution of all incoming mail, donations and other deliveries

• Check and manage reception diary

• To take card payments

• To follow the fundraising donation process ensuring donations (cash & items) are handled appropriately and stored safely • To ensure that the reception area is always kept, clean, tidy, uncluttered and free from obstruction

• To undertake additional administration duties as appropriate (such as printing and photocopying)

• If required and able to support with sickness and holiday cover in addition to regular shifts

• Any other reasonable duties designated by the Volunteer Coordinator.   

What skills do I need?

Skills, experience and qualities required for the role

• Good administration skills and able to use IT software

• Confident telephone manner

• A good standard of written and spoken English

• Attention to detail • You will be able to communicate effectively

• You will be able to work well within a team environment but also you may be required to work alone

• Understand and maintain confidentiality