Wayfinder Concierge (HVC - 1871)

Wayfinder Concierge (HVC - 1871)

Posted for BHRUT (Barking, Havering and Redbridge University Hospitals)

Posted by Havering Volunteer Centre

Register your interest

You will be redirected to the Havering Volunteer Centre website to express your interest.

When people attend hospital they are often worried and finding their clinic location can be difficult. Both Queens Hospital and King George Hospital are busy environments, with long corridors or zoned areas which for many can be confusing.

Our Wayfinder Concierge supports the main entrance and the entrances/exits to wards and departments with a friendly welcoming face. Wayfinder Concierge will signpost visitors to other services, provide information such as car parking, ensuring adherence to PPE and
social distancing regulations whilst offering assistance and companionship as required.

You will demonstrate a calm and patient exterior with your focus on making the experience for the patient as pleasant as possible. You will be physically fit and active; much of this role is about supporting people who may require escorting, therefore this role entails a lot of standing around or physical activities as you may be asked to deliver or collecting
medications or run errands.

The voluntary tasks for this role are:

To help on the information desk and offer a welcoming and professional service to our patients, visitors and staff and generally be a friendly face for all to see.

To make patient and visitors feel at ease by welcoming them, directing them or escorting them to their location.

To provide reassurance, information or advice on the local services available to patients and visitors.

Help maintain the appearance of the main foyer and report spillages and any health and safety issues.

What skills do I need?

We are looking for volunteers who have a good command of the English language as there may be times when you will deal with telephone enquiries and assisting visitors and patients with enquires on the information desk.

You will need to be polite, courteous and respectful to patients and visitors at all times.