Admin/Client Relations Officer

Admin/Client Relations Officer

Posted for Safe Haven - a Ray of Hope

Posted by Volunteer Centre Newcastle

Register your interest

You will be redirected to the Volunteer Centre Newcastle website to express your interest.

Safe Haven – A Ray of Hope is a committed and proactive children’s organisation dedicated to supporting underprivileged, disabled, and at-risk children across the UK.

Our advocacy focuses on ensuring that every child regardless of background or circumstance has the opportunity to grow, learn, and flourish.

Role Overview

We are seeking a dedicated and enthusiastic Client Relations Officer to join our team for a 6–12-month role. This role offers a valuable opportunity to gain hands-on experience in community engagement, administration, and communications within the non-profit sector. The Client Relations Officer will play a key role in managing client and partner interactions, supporting administrative functions, and enhancing our digital outreach.

Key Responsibilities

• Serve as the first point of contact for clients, volunteers, and partner organisations.
• Handle enquiries via phone, email, and in-person with empathy and professionalism.
• Maintain and update client records, correspondence, and reports.
• Assist in project coordination, community outreach, and event planning.
• Support the management of social media pages and online engagement.
• Create and schedule digital content to promote awareness and participation.

Ideal for

Students or recent graduates seeking experience in client relations, community development, charity administration, or communications

Duration: 6–12 months

How to Apply

Send your CV and a short cover letter to [email protected] with the subject line: 

“Admin/Client Relations Officer.”

What skills do I need?

• Excellent written and verbal communication skills
• Strong administrative and organisational abilities
• Confident in using Microsoft Office, Google Workspace, and digital tools
• Familiarity with social media management (Instagram, Facebook, LinkedIn)
• Ability to work independently and collaboratively in a team
• Compassionate, proactive, and professional attitude