Volunteer Trainee Adviser

Volunteer Trainee Adviser

Posted for BLOSSOM ASA

Posted by Community Action Redbridge

Register your interest

You will be redirected to the Community Action Redbridge website to express your interest.

About the role

As a Trainee Adviser, you’ll be helping people from all walks of life access the support and information they need — from understanding their rights and accessing local services, to getting help with forms or signposting to specialist support.

You’ll receive full training and support to develop your confidence, skills and knowledge. This is a great opportunity if you’re looking to build experience in community work, advice, advocacy or public services.

Main tasks and responsibilities

• Welcome and listen to people who need advice or support
• Help gather relevant information to understand their needs
• Provide basic guidance or signposting under supervision
• Support clients with filling out forms or making referrals
• Keep simple records of the advice given (training provided)
• Attend training sessions and regular team check-ins
• Work alongside staff and senior advisers to develop skills gradually

Benefits to Volunteer

• Learn new skills – including communication, problem-solving, admin and client support
• Build knowledge – about housing, benefits, local services, and more
• Gain experience – ideal for anyone exploring careers in advice, social work, public services or community work
• Boost your confidence – through real-world interaction and structured support
• Make a difference – helping individuals who may feel lost, overwhelmed or unheard
• Join a team – be part of a supportive, values-driven organisation

What skills do I need?

Skills, attributes, experience and qualifications

• We welcome people from all backgrounds and walks of life. We’re especially looking for those who are:
• Good listeners and clear communicators
• Patient, empathetic and non-judgemental
• Willing to learn and take guidance
• Organised and able to follow processes
• Respectful of confidentiality and equality
• No formal qualifications or previous advice experience is required
• Experience working with people, in community settings, admin or support roles is useful but not essential
• Being able to speak additional community languages (e.g. Urdu, Somali, Arabic, Bengali, Polish, etc.) is a real advantage, though not essential
• Internet access – helpful for online training and communications
• Mobile phone or landline – for staying in touch with the team
• Computer access – useful for admin tasks and online systems (some in-person opportunities may require less)
• Basic DBS check may be required depending on the nature of the advice
• Reference (personal or professional)
• Commitment to attend induction and core training sessions
• Agreement to uphold organisational values around inclusion, safeguarding and equality
• Need to be 18+