IT/Digital Support
You will be redirected to the Community Action Redbridge website to express your interest.
The IT/Digital Support role focuses on providing basic digital support to help staff and volunteers use the systems and tools they need. Volunteers help with everyday IT tasks, solve simple issues, and make sure people feel comfortable using digital platforms.
Tasks include:
- helping people with logging in, connecting to wi‑fi, finding files
- delivering one‑to‑one or group training on software such as Google Docs and spreadsheets
- writing simple instructions for basic IT tasks
- updating the local Citizens Advice website and intranet
- supporting digital processes such as maintaining cyber essentials certification
- volunteers may also help with general tasks that support the team
This role benefits volunteers by giving them the chance to:
- make a real difference to people’s lives
- gain new IT and communication skills
- build experience for employment
- use existing skills in a meaningful way
- improve confidence and wellbeing
- meet new people
- feel part of a supportive team
- it also helps volunteers get to know their local community and give something back
What skills do I need?
Volunteers should be:
- friendly, approachable and patient, non‑judgmental, and respectful of different views and cultures.
- good verbal and written communication skills are important, along with confidence in English and confident use of digital technology.
- volunteers need to be willing to learn about and follow Citizens Advice aims, principles, confidentiality and data protection.
- no prior experience or qualifications are required, and full training is provided.
The role can be done from home, a local office or an outreach location, so access to a computer and internet is helpful for remote work. There is no requirement for a driving licence, vehicle or insurance
Details
- Expenses: Travel/mileage
- Organisation Policies: Health and Safety Policy
- Organisation Policies: Safeguarding policy
- Organisation Policies: Conflict Resolution policy/procedure for volunteers
- Organisation Policies: Data Protection Policy
- Organisation Policies: Equal Opportunities Policy
- Organisation Policies: Volunteer Policy
- Quality Control: Accessibility - additional information
- Quality Control: Are there any age limits?
- Quality Control: DBS checks - additional information
- Quality Control: Expenses - additional information
- Quality Control: Recruitment Process - additional information
- Quality Control: Reference can be provided after how long volunteering?
- Quality Control: Role is exempt from Ex offenders Act 1972
- Quality Control: Support Provided - additional information
- Quality Control: Thanks / Recognition for Volunteer contribution
- Quality Control: Transport Info (nearest station / bus stop)
- Quality Control: Volunteers covered by insurance
- Support provided: Access to group meetings/socials/team events
- Support provided: Access to telephone/online support
- Support provided: Basic reference can be provided
- Support provided: Induction provided
- Support provided: Training provided
- Support provided: Volunteer Handbook available
- Support provided: Volunteer will have regular one to one supervision meetings
- Support provided: Written role description
When is this role available?
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Volunteers are asked to volunteer regularly each week, either over one day or spread across shorter sessions. If a different pattern suits the volunteer better, this can be discussed. No prior experience or knowledge is required as full training is provided. The duration of training for this role is usually one day per week for twelve weeks but can be tailored to suit individual circumstances.
Location:
Ilford Central Library
Ilford
IG1 1EA
You will be redirected to the Community Action Redbridge website to express your interest.
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