Reception / Customer Service Advisor
Reception / Customer Service Advisor
Posted for Citizens Advice Redbridge
Posted by Community Action Redbridge
You will be redirected to the Community Action Redbridge website to express your interest.
Volunteer Reception / Customer Service Advisor role focuses on delivering a positive client experience by being a first point of contact and providing administrative support to the service.
Main tasks and responsibilities
- Volunteers help with the day‑to‑day running of Citizens Advice,
- Welcome clients and visitors,
- Handle emails, post and phone calls, manage general enquiries,
- Collect client information, and update client records.
- Keeping the reception area tidy,
- Updating local information resources,
- Contacting clients about appointments,
- Supporting the team with general administrative tasks.
Benefits to Volunteer
- Volunteers are given them the chance to make a real difference to people’s lives,
- Gain new skills and knowledge, build experience for employmen,
- Use existing skills in a meaningful way,
- Improve confidence and wellbeing, meet new people, and feel part of a supportive team.
- It also helps volunteers get to know their local community and give something back.
What skills do I need?
Skills, attributes, experience and qualifications
Volunteers should be:
- friendly, approachable and patient, non‑judgmental, and respectful of different views and cultures
- good verbal and written communication skills are important, along with being comfortable using digital technology
- volunteers need to be willing to learn about and follow Citizens Advice aims, principles, confidentiality and data protection
- no prior experience or qualifications are required, and full training is provided
The role takes place in the local office or at outreach locations. Volunteers do not need their own vehicle, insurance, or specific equipment beyond what is normally needed to volunteer in an office environment.
Details
- Expenses: Travel/mileage
- Organisation Policies: Health and Safety Policy
- Organisation Policies: Safeguarding policy
- Organisation Policies: Conflict Resolution policy/procedure for volunteers
- Organisation Policies: Data Protection Policy
- Organisation Policies: Equal Opportunities Policy
- Organisation Policies: Volunteer Policy
- Quality Control: Accessibility - additional information
- Quality Control: Are there any age limits?
- Quality Control: DBS checks - additional information
- Quality Control: Expenses - additional information
- Quality Control: Recruitment Process - additional information
- Quality Control: Reference can be provided after how long volunteering?
- Quality Control: Role is exempt from Ex offenders Act 1972
- Quality Control: Support Provided - additional information
- Quality Control: Thanks / Recognition for Volunteer contribution
- Quality Control: Transport Info (nearest station / bus stop)
- Quality Control: Volunteers covered by insurance
- Support provided: Access to group meetings/socials/team events
- Support provided: Access to telephone/online support
- Support provided: Basic reference can be provided
- Support provided: Induction provided
- Support provided: Peer support / buddying system in place
- Support provided: Training provided
- Support provided: Volunteer Handbook available
- Support provided: Volunteer will have named supervisor
- Support provided: Written role description
When is this role available?
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
|---|---|---|---|---|---|---|---|
| Morning | |||||||
| Afternoon | |||||||
| Evening |
Location:
Ilford Central Library
Ilford
IG1 1EA
You will be redirected to the Community Action Redbridge website to express your interest.
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