Media & Comms Volunteer
You will be redirected to the Community Action Redbridge website to express your interest.
Media & Comms Volunteer role focuses on promoting Citizens Advice and helping connect people to advice and supporters to our cause.
Main tasks and responsibilities
- Volunteers use our digital platforms, including social media and the website, to share the impact of our work,
- Grow our online community, and help people reach the service
- Creating or using accessible content,
- Posting regular updates, engaging with comments and messages,
- Developing ideas with staff and volunteers,
- Evaluating the impact of posts.
- Volunteers may also help with general tasks that support the team.
Benefits to Volunteer
- This role benefits volunteers by giving them the chance to make a real difference to people’s lives,
- Gain new skills and knowledge, build experience for employment,
- Use existing skills in a meaningful way, improve confidence and wellbeing,
- Meet new people, and feel part of a supportive team.
- It also helps volunteers get to know their local community and give something back.
What skills do I need?
Skills, attributes, experience and qualifications
- Volunteers should be friendly, approachable and patient,
- non‑judgmental, and respectful of different views and cultures.
- Good verbal and written communication skills are important, along with confidence in English.
- Being comfortable using digital technology.
- Volunteers need to be willing to learn about and follow Citizens Advice aims, principles, confidentiality and data protection.
- No prior experience or qualifications are required, and full training is provided.
- The role can be done from home, a local office or an outreach location, so access to a computer and internet is helpful for remote work.
- There is no requirement for a driving licence, vehicle or insurance.
- Need to be 16 + years old
Location
This opportunity has no specific location e.g. can be carried out anywhere.
Details
- Expenses: Travel/mileage
- Organisation Policies: Health and Safety Policy
- Organisation Policies: Safeguarding policy
- Organisation Policies: Conflict Resolution policy/procedure for volunteers
- Organisation Policies: Data Protection Policy
- Organisation Policies: Equal Opportunities Policy
- Organisation Policies: Volunteer Policy
- Quality Control: Accessibility - additional information
- Quality Control: Are there any age limits?
- Quality Control: DBS checks - additional information
- Quality Control: Expenses - additional information
- Quality Control: Recruitment Process - additional information
- Quality Control: Reference can be provided after how long volunteering?
- Quality Control: Role is exempt from Ex offenders Act 1972
- Quality Control: Support Provided - additional information
- Quality Control: Thanks / Recognition for Volunteer contribution
- Quality Control: Transport Info (nearest station / bus stop)
- Quality Control: Volunteers covered by insurance
- Support provided: Access to group meetings/socials/team events
- Support provided: Access to telephone/online support
- Support provided: Basic reference can be provided
- Support provided: Induction provided
- Support provided: Training provided
- Support provided: Volunteer Handbook available
- Support provided: Volunteer will have regular one to one supervision meetings
- Support provided: Written role description
When is this role available?
| Mon | Tue | Wed | Thu | Fri | Sat | Sun | |
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| Morning | |||||||
| Afternoon | |||||||
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Volunteers are asked to volunteer regularly each week. This can be one full day or shorter sessions spread across the week. If a different pattern works better, this can be discussed.
You will be redirected to the Community Action Redbridge website to express your interest.
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