Front Desk Volunteer - The Bradford Police Museum

Front Desk Volunteer - The Bradford Police Museum

Posted for The Bradford Police Museum

Posted by Bradford Volunteer Centre

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Role Title:

Front Desk Volunteer

Location:

Bradford Police Museum, City Hall, Bradford BD1

Purpose of the Role:

To welcome and assist visitors at the museum, provide front-of-house support, check in guests for tours, handle shop transactions, and help ensure the smooth operation of the museum’s public-facing activities.

About The Bradford Police Museum:

The Bradford Police Museum is an independent museum and registered charity, governed by a board of trustees and run by a team of passionate volunteers. We hold Arts Council England accreditation and were praised by The Times in 2023. Highly rated on TripAdvisor, the museum continues to expand its offer as we prepare for the City of Culture 2025.

Located in the heart of Bradford, the museum offers visitors guided tours of the beautifully preserved Victorian police cells and courtroom, alongside a gallery displaying items from our extensive collection. We are the only police museum in West Yorkshire and one of the few in the country to feature a fleet of historic police vehicles.

Our curatorial team works year-round to preserve and maintain our growing collection, ensuring the history and heritage of policing in Bradford is protected and shared with future generations.

What skills do I need?

Key Responsibilities:

• Welcome visitors and check them in for their tour

• Provide briefings and safety checks to ensure a safe, enjoyable visit

• Distribute guidance materials and explain museum facilities

• Collect admission fees and sell merchandise from the museum shop to visitors Complete paperwork relating to visitors and shop sales

• Monitor the museum’s online ticketing system for bookings

• Respond to queries sent to the box office email

• Follow museum policies on equality, health and safety, and safeguarding (training provided)

Desired Skills & Experience

• Friendly and collaborative approach to work

• A can-do attitude and willingness to complete tasks

• Numerate and able to operate card payment systems (or willing to be trained)

• Basic computer skills

• English language fluency to communicate clearly with visitors and staff

• Awareness of safety and the need to protect both visitors and exhibits

• Willingness to undertake Emergency First Aid at Work training (covered by the museum)

• Commitment to regular volunteering

• Support for inclusivity and accessibility for all visitors

• Genuine enthusiasm for the museum and its mission

• Previous experience in a shop or customer-facing environment

• Previous experience in a heritage or visitor attraction setting